Free shipping on orders over $35
Use Coupon Code: MD15 for 15% Off This Product
PAYMENTS
Payment is taken at the time orders are submitted.
SHIPPING + DELIVERY LOCATIONS
We currently ship to any physical address in the continental United States.
We do not ship to Alaska, Hawaii, U.S. Protectorates, APO,FPO and PO Boxes, or internationally at this time.
ORDER PROCESSING
Orders take 1-2 business days to process, pick and pack before shipping from one of our warehouses.
Orders placed on Friday, Saturday or Sunday will typically be processed the following Monday.
SHIPPING CHARGES
Shipping charges are based on the pre-tax order subtotal.
Orders under $34.99 ship for $5.00.
Order over $35 ship free.
TRANSIT TIMES
Delivery times vary depending upon the items ordered, delivery location and warehouse location.
Typically, shipments deliver within 3 to 10 business days to most delivery addresses in the U.S.
PACKAGES, SHIPMENTS, AND TRACKING
To keep shipping charges down and shipping times fast, mDesign partners with a number of fulfillment centers across the US.
Items in your order items may ship in different cartons with different tracking numbers and/or from different warehouse locations, including from one of our trusted partners, such as Amazon. So, don’t be alarmed if your package shows up with a little smile on the box! We are always looking to save time and money and pass it on to you the customer.
Please contact our customer service team with any questions about shipments or tracking.
ORDER CHANGES + CANCELLATIONS
Once orders are placed, they are immediately routed to our warehouses for fulfillment and are unable to be changed or canceled.
For assistance with an order, please contact our customer service team.
RETURNS
Your satisfaction is our top priority; if anything is not right with your order, please contact us and we'll work with you to make it right.
If a return is necessary; returns of new, unused and undamaged items can be accepted within 45 days of purchase.
Returned items should be in new, unused, and undamaged condition.
To initiate a return, please start a return request.
Refunds are issued back to the original form of payment once returned items arrive at our warehouse and the packages are inspected.
FINAL SALE ITEMS
Final sale items may not be returned, exchanged or refunded.
ORDER ERRORS OR DAMAGED SHIPMENTS
Our warehouse crew will have packed your order appropriately for shipment, but errors or accidents can occasionally happen during shipping or transit. Please contact us for assistance to quickly + easily resolve anything that may have gone wrong with a shipment.
Items or parts damaged during transit will be repaired or replaced without charge. Any decision to repair or replace an item is at the sole discretion of mDesign.
VARIATIONS
Please note that since devices, computers and displays can vary and be calibrated differently, finish colors viewed online may differ from the actual product.
Wood is unique, variations in grain, color, fit & finish are normal and to be expected.
ERRORS + INACCURACIES
Best efforts are made to ensure accuracy of information and prices on our website, promotional materials, and communications. However, mDesign reserves the right to amend any pricing, typographical and/or human or technical errors on our website or materials. Errors discovered in items which have been ordered will be communicated as soon as possible along with the option of reconfirming an order at the correct price or canceling it. If we are unable to contact a customer regarding an error, we will treat the order as canceled.
MESSSAGING TERMS OF SERVICE
You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from mDesign Home Decor, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency will vary. mDesign Home Decor reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. mDesign Home Decor also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. mDesign Home Decor, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages. You also agree to our mDesign Home Decor Privacy Policy. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that mDesign Home Decor and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from mDesign Home Decor through any other programs you have joined until you separately unsubscribe from those programs.This message program is a service of mDesign Home Decor, located at 30320 Emerald Valley Parkway, Glenwillow, Ohio 44139. DISPUTE RESOLUTION